Contact Billing Department
Having trouble downloading a manual?
Want to have your manual E-MAILED to you?
CLICK HERE TO USE THE
USER MANUAL REQUEST FORM
COMMON QUESTIONS & ANSWERS
Why did I get charged for 2 Manual Downloads?
This happens sometimes if you DOUBLE CLICK on the ADD TO CART button, or use the FORWARD/BACK button on your web browser too much during the checkout process.
Request a Refund on the 2nd Manual using the form below
I paid for the Download, then upgraded to get a Printed Manual
How do i get a Refund on the Download Order?
The Cost for a Printed Manual is $14-$15 (+S&H).
If you Paid $5 for your download, then you upgraded for $9-$10
That adds up to the cost of a printed manual
You did SAVE $5 as the UPGRADE Price it not given to new customers.
How do I Remove / UnInstall your manual and software?
Click Here for Complete Details on How To
How do I get a Refund on a Download order?
Refunds are not issued for a download order,(SEE POLICIES)
our system tracks each customer by their IP# and when have have accessed their manual.
If you were not able to read your manual, then
WE SEND YOU THE DIRECT LINK TO THE PDF or E-Mail the manual itself
REQUEST YOUR MANUAL USING THIS LINK
If you computer is still not allowing you to view the manual,
then you can have us send you a PRINTED version here
How do I RETURN a Printed Manual?
Us the form below to REQUST a RMA#
ALL RETURNS MUST HAVE A RMA#
Please explain the reason for the return
Return Fees may be deducted from Refunds, unless we were at fault.
Use Form Below to Contact our Billing Department